Privacy Policy

Last updated: March 2025

OptWhale ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at optwhale.com (the "Service"). Please read this policy carefully.

1. Information We Collect

Information You Provide

• Account Information: Name, email address, username, and password when you create an account
• Billing Information: Payment method details processed securely through our third-party payment processor (we do not store full credit card numbers)
• Profile Data: Any optional profile information you choose to provide, such as a display name or bio
• Communications: Messages you send through our chat and community features, support inquiries, and feedback

Information Collected Automatically

• Usage Data: Pages visited, features used, interaction patterns, timestamps, and session duration
• Device Information: Browser type, operating system, device type, screen resolution, and IP address
• Log Data: Server logs including access times, pages viewed, and referring URLs

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Service
• Process subscriptions and manage billing
• Personalize your experience and deliver relevant content
• Communicate with you about your account, updates, and promotional offers (with your consent)
• Monitor and analyze usage patterns to improve the Service
• Detect, prevent, and address fraud, abuse, and technical issues
• Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for core functionality such as authentication and session management
• Analytics Cookies: Help us understand how users interact with the Service so we can improve it
• Preference Cookies: Remember your settings and preferences (e.g., theme, layout)

You can control cookie settings through your browser preferences. Disabling essential cookies may affect the functionality of the Service.

4. Third-Party Services

We work with trusted third-party providers to operate the Service:

• Payment Processor: We use Stripe to process payments. Your payment information is handled directly by Stripe in accordance with their privacy policy and PCI-DSS standards. We do not store your full payment card details.
• Analytics: We use analytics services to understand platform usage and improve the Service. These services may collect anonymized usage data.
• Market Data Providers: We integrate with financial data APIs to deliver real-time market data, options flow, and analytics. Your personal information is not shared with these providers.
• Hosting and Infrastructure: The Service is hosted on cloud infrastructure providers that maintain industry-standard security certifications.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL), secure password hashing, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Request your data in a portable, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at support@optwhale.com. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you cancel your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law (e.g., billing records for tax purposes).

Chat messages and community content may be retained for the benefit of the community even after account deletion, though your personal identifiers will be removed.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

9. International Users

The Service is operated from the United States. If you access the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the Service. Your continued use after such notice constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

OptWhale
Email: support@optwhale.com
Website: optwhale.com